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HEALTHCARE PRODUCTS: PATIENT PORTAL

As the healthcare industry shifts its focus to Electronic Medical Records, many forward thinking practices are asking software vendors about "Patient Portals." There are two variations to the patient portal models – the provider centric model and the patient centric version. 

"Provider Centric" Patient Portals typically provide communication services between patients and providers where providers grant patients access (with a secure username and password) to information within the medical office through a web connection.  The practice is the ultimate authority regarding how much data is conveyed to the patient.  The patient does not have access to the doctor’s records at any time.  The patient only sees what the doctor wants them to see.  The physician note remains protected. 

In a "Provider Centric" portal, providers allow patients to log in to the system to:

  • Check appointment schedules
  • Requests an appointment
  • Check lab results
  • Examine statements
  • Request a prescription refill
  • Complete new patient intake forms
  • Complete surveys from provider offices
  • Providers can send messages such as appointment reminders, electronic statements, and lab results to patients. 

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